How can we help you?

Set aside about 15 minutes to complete your profile. You only do this once. Your account is reviewed by GoBrainly before it goes live -- approval typically takes 1 to 3 business days. All information submitted is for internal verification only and is never shown publicly.

Go to GoBrainly.com and click Sign Up as Educator to get started.

1. Academic history
   1. Highest academic qualification
   2. Name of qualification
   3. Institution name
   4. Date of graduation
   5. Upload certification or transcript
2. Job history
   1. Company name
   2. Title / position
   3. Start date & end date
   4. Country & industry
3. Subjects -- subjects you can teach and level for each (multi-select)
4. Rates -- rate per subject and level
5. Further profiling
   1. Languages you can teach in
   2. Your teaching experience
   3. Additional info & criminal record declaration
6. Intro video -- upload your video file

Once you submit, GoBrainly reviews your profile and documents. You'll receive an email once approved. If anything is unclear, we'll contact you at the email address you registered with.

Verification is done once and takes about 10 minutes. Everything submitted is for internal use only and never shown publicly.

1. Identity verification -- verify via SingPass for instant verification, or submit a selfie with your IC or passport and today's date.
2. Academic qualifications -- upload proof of your qualifications. Minimum: Diploma or equivalent. False credentials result in immediate account termination.
3. Profile photo review -- upload a real, clear photo of yourself with your face fully visible. GoBrainly staff cross-check this against your IC or passport.

Once all steps are complete, GoBrainly reviews your account. You'll receive an email once approved -- this typically takes 1-3 business days.

Confidentiality: all submitted materials are securely destroyed once verification is complete. Nothing is kept on file beyond what's needed to approve your account.

Your intro video is your first impression. Keep it short, genuine, and you.

1. Introduce yourself -- share your name, background, and experience. Students and parents want to connect with a real person.
2. Talk about your teaching -- what subjects do you teach? How do you approach lessons? Show what makes you the right fit.
3. End with a call to action -- close warmly: "Check out my calendar. I'd love to meet you soon."

Tips before you record:

• Smile and be yourself -- warmth is more reassuring than perfection.
• Speak slowly and clearly -- your student may be 10 years old.
• Clean background, good lighting, face and shoulders in frame.
• Do not share personal contact info in your video -- this is against our guidelines.

GoBrainly is built to be safe for everyone, including you.

1. Educator verification -- every educator completes identity verification, academic qualification checks, and a background self-declaration before going live.
2. Session monitoring -- sessions can be flagged at any time. Language and behaviour are on the record.
3. Contact restrictions -- sharing personal contact details (phone, email, social media, address) is strictly prohibited. All communication stays on GoBrainly's platform.
4. Zero tolerance -- harassment, inappropriate conduct, and harmful behaviour result in immediate account action. No exceptions.

Your rights as an educator:

• You can file a dispute if a student or parent behaves inappropriately.
• You can block a student or parent from your account settings after a lesson.
• If something feels wrong mid-lesson, click the red flag icon. End the call if needed. Report to [email protected] after.

What is never acceptable:

• Sharing or requesting personal contact details.
• Harassment, threats, derogatory language, or inappropriate conduct of any kind.
• Providing false information or any behaviour that endangers the safety of a student.

No apps to install. No manual links. Everything runs through your browser (Chrome, Firefox, Safari, or Edge). You need: stable internet (minimum 2 Mbps), mic and speakers, webcam recommended.

1. Before -- Booking & confirmation: your student books and pays. The lesson is auto-confirmed and a unique video session is created. Both parties receive confirmation and reminders.
2. During -- The session: click 'Start Lesson' from your dashboard. Your student clicks 'Join Lesson' from theirs. The session ends automatically at 60 minutes -- it's a hard stop.
3. After -- Feedback & payment: feedback and rating prompts unlock for both parties. GoBrainly holds your payment for 12 hours (to allow for disputes), then releases it to your earnings wallet.

Recommended timing: 0-5 min check-in → 6-55 min lesson → 56-60 min wrap-up and recap.

Preparation is respect for your student's time and the fastest way to earn their trust.

Before the lesson:

1. Prepare your materials -- know exactly what you're covering before the session starts.
2. Check your tech -- test your internet connection, camera, and microphone before every session.
3. Tidy your space -- a clean, quiet background tells your student you take this seriously.
4. Dress for the job -- show up as the person they want to book again.

During the lesson:

• Start with a simple check-in: ask what they want to get out of today.
• Be yourself -- students connect with authenticity. Speak clearly and at a measured pace.
• Never share personal contact details (phone, email, social media) during a session -- this violates GoBrainly's guidelines and may result in account suspension.

A good lesson starts before you open the video call. Use GoBrainly's lesson plan template in your dashboard -- available after your student's booking is confirmed.

1. Understand the student -- review their profile and previous session notes. What's their level? What are their goals? What did they struggle with last time?
2. Set a clear objective -- decide on one clear learning outcome for the session. One objective done well beats three done poorly.
3. Plan the flow -- 5 min check-in → 50 min lesson → 5 min wrap-up. Prepare materials, examples, and questions in advance.
4. Prepare for questions -- think about where your student might get stuck. Have a backup explanation ready.

Nerves mean you care. Your student doesn't need you to be perfect -- they need to know you can help them.

1. Preparation is the antidote -- know your material, your student's level, and what you're covering. Preparation is confidence.
2. They're rooting for you -- your student booked because they want help. They're hoping you'll be the person who finally explains it in a way that clicks.
3. The first 5 minutes are the hardest -- start with a simple check-in: ask what they want to get out of today. Once the conversation flows, nerves settle.
4. You manage yourself here -- you set your hours, your rate, and the quality of your service. Every lesson builds your reputation on your own terms.

The best educators aren't perfect -- they're prepared, present, and honest.

1. Prepare a lesson -- read your student's profile and previous feedback before every session.
2. Handle a disengaged student -- if a student goes quiet, don't push harder. Ask a question, try a different example, or check in.
3. Adapt when the plan isn't working -- pivot. A real-world analogy or simpler breakdown is always better than ploughing through.
4. Give feedback without discouraging -- acknowledge what went well before addressing what didn't. Be specific and constructive.

Managing multiple students: keep short post-lesson notes for each student -- 5 minutes after every session saves significant preparation time later.

When a parent is on the call: welcome their presence, answer briefly if they ask questions, then refocus on the student.

You're in full control. Rates are set between $5 and $500 per hour, in $5 increments, before GST. Students see the GST-inclusive total at checkout.

1. Your qualifications & experience -- advanced degrees and a track record of results justify higher rates.
2. The student's level -- rates generally increase with academic level.
3. Subject type & demand -- specialist or high-demand subjects command higher rates.
4. Market demand -- if students are actively searching for your subject and level, you have room to price accordingly.

Not sure where to start? GoBrainly provides suggested rates by education level. You can always adjust later.

You keep 75% of every lesson (before GST). GoBrainly takes 25%. No subscriptions, no monthly fees, no hidden charges.

1. When do I get paid? Once a lesson ends, GoBrainly holds payment for 12 hours (to allow for disputes). After that, it's released to your earnings wallet.
2. How do I withdraw? Request a withdrawal any time from your dashboard. A $2 withdrawal fee applies, minimum $50. Payouts typically arrive within 3-5 business days.
3. Referral earnings -- refer someone and you both earn: $25 cash for you, $25 cash (educator) or $25 credits (student) for them.
4. Founder's Rate -- educators who joined 1 Jan-31 Mar 2026 pay a reduced platform fee of 20% for 6 months from their first lesson. Auto-applied.

Tax obligations: you are responsible for reporting and paying taxes on your GoBrainly earnings, including CPF contributions where applicable. GoBrainly does not withhold tax.

Discounts reduce the platform fee you pay -- more of each lesson stays with you. All figures are before GST. Standard fee: 25% per lesson.

1. Founder's Rate (Active now) -- educators who joined 1 Jan-31 Mar 2026 pay 20% for 6 months from their first lesson. Auto-applied.
2. Birthday Rate (Coming soon) -- fee reduced to 22.5% during your birthday month, for up to your first 15 lessons that month.
3. New Joiner Rate (Coming soon) -- fee reduced to 22.5% for your first 6 months on GoBrainly. Replaces the Founder's Rate once that period ends.
4. Loyalty Programme (Future phase) -- reduced fees and rewards based on your activity and tenure. Details to follow when ready.

Discounts are not stackable -- only one applies at a time and all are applied automatically. No action needed on your part.

If you need to cancel:

• >48 hrs notice -- cancel or reschedule freely. Student gets a full credit refund. No penalty.
• 24-48 hrs notice -- up to 7 free cancellations per rolling 3-month period. From the 8th onwards, a scheduling breach applies.
• <24 hrs notice -- no free cancellations. A scheduling breach applies immediately.

A scheduling breach = +5% adjusted platform fee on your next 5 lessons, with any active rebates suspended for those lessons.

If your student cancels:

• >24 hrs -- full refund to student. No earnings for you.
• <24 hrs -- you earn 5% after the platform fee.
• <12 hrs -- you earn 25% after the platform fee.
• <4 hrs -- you earn 75% after the platform fee.

No-shows:

• Student no-show -- absent for 15+ minutes = lesson auto-terminates. You receive your full earnings.
• Your no-show -- absent for 15+ minutes = financial penalty of $25 or 25% of lesson rate (whichever is higher). 3rd no-show in 3 months = same deduction + 3-month suspension.

Waivers are available if valid evidence (e.g. medical certificate) is submitted within 12 hours of lesson start.

Dispute window: 12 hours from lesson end. Always complete your post-lesson feedback and rating -- they are your primary evidence.

1. No-show -- either party absent for 15+ minutes. Lesson auto-terminates. See the cancellations guide for penalties and evidence requirements.
2. Behaviour -- triggered by AI monitoring or a manual report. If valid: losing party is warned and penalised. Educator penalty: 1 additional free lesson. No refund issued.
3. Lesson quality -- raised by student or parent only, assessed case by case. If upheld: 1 additional free lesson penalty for the educator. No refund issued.
4. Technical failure -- if a lesson can't be completed due to a GoBrainly platform issue, both parties receive a full refund.

For anything else, email [email protected] within 12 hours.

How to protect yourself:

• Always submit post-lesson feedback and rating within 12 hours. No feedback = weakened dispute claim.
• Keep your conduct professional at all times -- language and behaviour are on the record.
• Never share contact details or attempt to move communication off the platform.

This isn't social media. You're here to teach, not to post.

1. Prepare teaching materials -- nothing more. You only need materials you'll actually use: lesson plans, notes, examples, exercises.
2. Reuse freely. Education curricula are stable and change slowly. Build once, teach many.
3. Your value is in how you teach. Once your lesson ends, your work is done -- no content schedule to maintain.

Do's and don'ts:

• Do prepare materials you'll use in your lesson.
• Do reuse materials across students -- your effort compounds over time.
• Don't feel pressured to post daily content or build a public following.
• Don't create content for its own sake.

After every lesson, both parties are invited to share a rating, feedback, or testimonial. You have 12 hours from lesson end to submit.

1. Rating (⭐) -- a star score reflecting lesson quality. Both parties rate each other. Your average is public on your profile; individual ratings are private. Used as evidence in disputes.
2. Feedback (💬) -- a private written note between student and educator. Both parties write it. Final once submitted and used as supporting evidence in disputes.
3. Testimonial (📝) -- a public review from a student on your profile. Written by the student or parent only. No deadline -- students can write a testimonial any time after their first completed lesson with you.

Nothing can be edited or deleted after submission. Review carefully before confirming.

Know someone who'd make a great educator or student? Share your link and earn when they join.

Refer someone and you both earn: $25 cash for you, $25 cash (educator) or $25 credits (student) for them. Referral rewards are pending final confirmation.

How to find and share your referral link:

1. Open the site menu (three lines, top left corner).
2. Select Referrals.
3. Copy your unique referral code.
4. Share it by message, email, or wherever you like.

What counts as a successful referral:

• Your referee must be new to GoBrainly -- no existing accounts.
• They must sign up using your referral code.
• They must complete a minimum of 10 hours of lessons at $25/lesson or above, within 3 months of sign-up.
• They must have no suspensions, terminations, penalties, disputes, or infractions.

Referral earnings are withdrawable cash. The standard $2 withdrawal fee and $50 minimum apply.

Optional but simple. Share your profile link and let your network do the work. You are not required to post on social media.

Your GoBrainly profile is public. Sharing your profile link gives people a direct, verified way to find and book you -- no cold outreach, no awkward pricing conversations.

Where and what to post:

1. LinkedIn -- best for reaching working professionals and parents. A short post about your teaching background and a link to your profile is all you need.
2. Facebook -- effective for reaching parents, community groups, and local networks. Share your profile in relevant groups where it's welcome.
3. Instagram & TikTok -- more effort, higher reach. Short videos where you share a teaching tip works well. Keep it genuine -- your subject expertise is the hook.

• Never share personal contact details in your posts or profile.
• Always direct bookings to your GoBrainly profile link.

Two pages to complete. Takes about 5 minutes. The parent account manages all bookings and payments.

Go to GoBrainly.com and click Student/Parent to get started.

Page 1 -- Create your account:

• Full name
• Date of birth
• Gender
• Email address
• Password

Page 2 -- Complete your profile:

1. Personal information -- full name, preferred username, date of birth, gender
2. Contact information -- email, phone number, home address, postal code
3. Identity and residency -- residential status, nationality, race / ethnicity
4. Learning preferences -- academic level, preferred subjects (multi-select), preferred availability

Once all required fields are complete, click Submit. The account is ready to use immediately.

GoBrainly accounts are parent-managed. All bookings and payments go through the parent account. Students under 18 require parental consent before any lessons can be booked.

1. A parent account is created -- the parent or guardian registers with their email address. This account manages all bookings, payments, and lesson history.
2. A student profile is added -- the student's first name, year level, and subjects are added to help match the right educator.
3. Parental consent is confirmed -- a simple tick-box declaration confirms the parent or guardian has authorised the student to use GoBrainly. Required for all students under 18.

What the account gives you:

• All bookings and payments are handled through the parent account -- nothing can be booked or paid without the parent.
• Lesson history, upcoming sessions, and post-lesson feedback are all visible from the dashboard at any time.
• Parents are welcome to join any lesson as a silent observer. Educators are aware that parents may be present.

Keep the account login private -- it controls all payment and booking activity.

Your dashboard is the control centre for all activity on GoBrainly. Bookings, payment history, credits and lesson records are all accessible at any time.

1. Booking management -- view upcoming lessons, reschedule sessions or cancel bookings within the allowed window. All changes are confirmed by email to both the parent and the educator.
2. Payment history -- a full record of every payment made, including lesson fees and any refunds processed.
3. Credits balance -- credits can be used to pay for lessons. The current balance is shown on the dashboard. Credits are non-refundable and cannot be transferred.
4. Profile and preferences -- update the student's profile, subjects, and year level at any time. Keeping this up to date helps ensure the right educators are recommended.

How credits work:

• Credits typically come from refunds or referral credits and are valid for 3 months.
• Credits cannot be used to pay for a lesson if the credit balance is lower than the full lesson fee -- a payment method must cover any shortfall.
• Referral credits are added automatically once the referral conditions are met.

Keep login credentials private. If access is compromised, contact [email protected] immediately.

Every educator on GoBrainly is verified before they can teach. Bookings are managed through the parent account.

1. Search by subject and level -- use the search bar to filter educators by subject, year level, availability, and price.
2. Review educator profiles -- each profile includes qualifications, teaching experience, an intro video, and ratings from past lessons.
3. Check the calendar -- view the educator's live availability and pick a time that works. Sessions are 60 minutes. Multiple sessions can be booked in advance.
4. Confirm the booking -- the parent completes the booking and payment through their account. Both the parent and student receive a confirmation with session details.

What makes a strong profile:

• Qualifications that match the subject and year level.
• A rating of 4 stars or above, with recent testimonials at a similar year level.
• A completed intro video -- it gives a clear sense of communication style before the first lesson.
• A lesson rate that reflects their experience, backed by strong testimonials.

The first lesson is about getting to know each other. The first lesson rarely goes perfectly -- that is completely normal. Three sessions are enough to know if it is a good fit.

1. A brief introduction -- the educator will ask about goals, learning style, and what the student wants to get out of the sessions.
2. A quick assessment -- the educator will ask a few questions to understand the student's current level. This is informal, not a test.
3. Some actual teaching -- most educators will cover some content in the first session. It may feel a little unstructured at first -- that is normal.
4. Feedback at the end -- a good educator will wrap up with a recap and ask how the student felt about the lesson.

How to make the most of it:

• Before: have a subject or topic in mind. The educator will ask what to cover -- it helps to have an answer ready.
• During: ask questions. There are no silly questions in a one-on-one setting.
• After: submit feedback and a rating. This helps the educator improve the next lesson.

A good online lesson environment makes a real difference. Online lessons work best when the student is set up to focus, not just connected.

Before every lesson:

1. Check the tech -- make sure the device, microphone, camera, and internet connection are working 5 minutes before the session starts.
2. Find a quiet space -- choose somewhere with minimal background noise and interruptions.
3. Have materials ready -- notebooks, textbooks, or any specific materials should be at hand before the session starts.
4. Log in on time -- log in 1 to 2 minutes before the scheduled time. Arriving late shortens the time available without reducing the cost.

During the lesson -- do:

• Keep the camera on. It helps the educator read engagement and adjust their pace.
• Take notes. Writing things down during the explanation helps with retention far more than just listening.
• Ask to slow down or repeat. One-on-one sessions exist for exactly this.

During the lesson -- do not:

• Do not use other apps or browse during the session.
• Do not share personal contact details with the educator outside GoBrainly's platform.
• Do not end the session abruptly without notice. If there is a problem mid-lesson, use the flag button.

No apps to install. No extra software. Everything runs through the browser. Sessions are 60 minutes and confirmed automatically once payment is made.

1. Before -- Booking and confirmation: the parent books and pays through the account. The lesson is confirmed instantly and a unique video session is created automatically.
2. During -- The session: the student clicks 'Join Lesson' from the dashboard at the scheduled time. Everything runs in the browser. The session ends automatically at 60 minutes.
3. After -- Feedback and payment release: a feedback prompt unlocks for both the student and educator. GoBrainly holds payment for 12 hours to allow time to raise any issues.

Technical requirements:

• Device: any laptop, desktop, or tablet with a modern browser. Smartphones are not recommended.
• Browser: Chrome, Firefox, Safari, or Edge -- keep it updated.
• Internet: a stable connection of at least 2 Mbps. A wired connection is more reliable than WiFi during a session.

If there is an issue mid-lesson, use the flag button immediately and contact [email protected] after the session.

No hidden fees. No subscriptions. You pay per lesson, at the rate the educator sets. GoBrainly does not charge parents a platform fee.

1. The educator's lesson rate -- set by the educator and shown clearly on their profile. Rates vary by subject, year level, and experience.
2. No platform fee for parents -- the amount shown at checkout is the full lesson cost after GST. No additional charges are added by GoBrainly.
3. GST on lesson fees -- GST applies to lesson fees as GoBrainly is GST-registered. The GST amount is shown separately at checkout before payment is confirmed.
4. Payment methods accepted -- lessons can be paid using a credit or debit card, or by using GoBrainly credits.

Payment is taken at the time of booking. GoBrainly holds payment for 12 hours after a completed lesson before releasing funds to the educator. If a lesson is cancelled within the allowed window, a full refund is processed as credits.

GoBrainly rewards students for booking and learning. Promos are not stackable -- only one applies per lesson. All figures are before GST.

1. First Lesson Rebate (Active) -- every first lesson with a new educator comes with a 10% credit rebate. Applies to all first lessons in perpetuity. Applied automatically.
2. Exam Season Rebate (Active) -- a 2.5% lesson discount during major Singapore exam periods. Applied automatically when a lesson is booked within the qualifying window.
   • PSLE: Sep to Oct
   • O-Levels: Oct to Nov
   • A-Levels: Oct to Nov
   • IGCSE: Apr to Jun and Oct to Nov
3. Student New Joiner Rate (Active) -- new students get a 5% lesson discount for their first 20 lessons, to be used within 3 months of account creation. Applied automatically at checkout.

If more than one promo applies to a lesson, the most beneficial one is applied automatically at checkout.

Plans change. Cancellations made with enough notice are fully refunded. Refunds are issued as in-platform credits, valid for 3 months from the date of issue.

• More than 24 hours notice -- 100% refund in credits.
• Less than 24 hours notice -- 70% refund in credits.
• Less than 12 hours notice -- 50% refund in credits.
• Less than 4 hours notice -- 0% refund.

How to cancel a lesson:

1. Go to your dashboard and open Upcoming Lessons.
2. Select the lesson and click Cancel Lesson.
3. Confirm the cancellation. A confirmation email is sent to both parent and educator. Credits are added to your account immediately.

No-show scenarios:

• Student no-show -- if the student does not join within 15 minutes of the start time, it is marked as a no-show. No refund applies. Exception: submit a valid reason (e.g. medical certificate) within 12 hours for a full credit refund.
• Educator no-show -- you will receive a full automatic refund in credits and GoBrainly will issue the educator a penalty.

Disputes must be filed within 12 hours of the lesson ending, before payment is released to the educator. After that window, GoBrainly cannot withhold payment.

What can be disputed:

1. Educator no-show and punctuality -- the educator did not join or joined significantly late without prior notice.
2. Lesson quality -- the lesson was substantially different from what was stated or agreed, including teaching a different subject or level without consent.
3. Inappropriate behaviour -- any conduct by the educator that made the student feel unsafe or uncomfortable.
4. Technical failure -- a technical issue on GoBrainly's side caused the lesson to fail or be significantly disrupted.

How to file a dispute:

1. Go to your dashboard and find the completed lesson.
2. Select File a Dispute.
3. Choose the dispute type, add a brief description, and submit.

GoBrainly reviews every dispute within 3 business days. If the dispute is upheld, compensation will be processed. All communication during the dispute process must stay on GoBrainly's platform.

A lesson is only as good as the preparation and effort that goes into it. The more prepared the student is, the more value every 60-minute session delivers.

• Before: highlight the topic that needs help. Bring questions, homework, or past test papers if relevant.
• During: stay engaged. Ask questions when something is unclear. Take notes. It is fine to say you do not understand and ask for another explanation.
• After: spend 10 minutes reviewing notes. Complete any exercises the educator suggested before the next session.

Common things that get in the way:

• Starting a lesson without knowing what you want to cover.
• Skipping the follow-up work between sessions -- progress stalls quickly without practice in between.
• Cancelling last-minute repeatedly -- it disrupts the learning rhythm.

Learning works differently for different people. Share how you learn with the educator so they can adapt their teaching style accordingly.

1. Visual learners -- learn best through diagrams, charts, and written notes. Ask the educator to draw it out, use colour coding, or write key points clearly.
2. Verbal learners -- learn best by talking through problems and hearing explanations out loud. Ask the educator to explain a concept in different ways.
3. Practice-based learners -- learn best by doing. Ask the educator to set practice questions during the session rather than leaving all exercises for homework.
4. Step-by-step learners -- learn best when concepts are broken into small pieces and built up gradually. Ask the educator to slow down and check understanding at each stage.

Habits that help regardless of learning style:

• Short, regular sessions work better than infrequent marathon ones. 120 minutes once a week per subject is a good starting point.
• Review notes within 24 hours of a lesson -- memory retention drops sharply after the first day without review.
• Tell the educator when something is not clicking. A good educator adjusts; they cannot adjust if they do not know.

Progress does not always look like a sudden improvement -- it often builds quietly between sessions.

Four signs that progress is happening:

1. More confidence asking questions -- if the student is more willing to speak up or attempt problems they would have avoided before, that is real progress. Confidence often grows before grades do.
2. Fewer repeated mistakes -- a student who is progressing stops making the same error repeatedly.
3. Completing work between sessions -- engagement outside sessions almost always translates to faster progress inside them.
4. Positive lesson feedback -- a consistent pattern of positive ratings from both student and educator suggests the sessions are landing well.

What the dashboard shows you:

• Lesson history -- dates, subjects covered, and notes of every completed session.
• Post-lesson feedback -- what both student and educator rated the lesson and any written comments.
• Upcoming bookings -- scheduled sessions and lesson details.

Feedback after every lesson helps educators improve and helps you make better choices. A rating and written feedback can be submitted after every lesson.

1. Star rating -- a 1 to 5 star rating submitted after each lesson. This contributes to the educator's overall profile score visible to all students and parents.
2. Written feedback -- a short written comment shared with the educator to help them understand what worked well and what to improve. Private -- only visible to the educator.
3. Testimonials -- a public review, entirely optional. Once submitted, it appears on the educator's profile. Only grade level, subject, and number of lessons are shown publicly. The student's name remains private.
4. Educator feedback to students -- educators can also leave feedback on the student after each session. Private and only visible to the student and parent account.

What makes feedback useful:

• Be specific -- "The explanation of fractions was very clear" is more useful than "Good lesson."
• Be honest -- if the pace was too fast or a topic was not covered well, say so.
• Submit promptly -- feedback submitted within a few hours of the lesson is more accurate.

Ratings, feedback, and testimonials cannot be edited or deleted after submission. Review carefully before clicking submit.

GoBrainly is built to be a safe space for students. Every educator on GoBrainly is verified and all lessons are monitored during sessions.

1. Educator verification -- every educator completes identity verification and qualification checks before their account goes live.
2. Session monitoring -- sessions can be flagged at any time by either party. Language and behaviour are on the record.
3. Contact restrictions -- all communication between educators and students must stay within GoBrainly's platform.
4. Zero tolerance policy -- harassment, inappropriate conduct, and harmful behaviour are not tolerated. Violations result in immediate account action.

What to do if something feels wrong:

• Use the red flag button visible during every lesson to report an issue immediately. The session can be ended at any time.
• File a dispute from the dashboard within 12 hours of the lesson ending.
• Contact GoBrainly at [email protected] for anything requiring urgent attention.
• Block the educator from account settings after the session.

What is never acceptable from an educator:

• Sharing or requesting personal contact details, social media handles, phone numbers, or home addresses.
• Any form of harassment, inappropriate language, or conduct that makes the student feel unsafe.
• Asking the student to move communication off the GoBrainly platform.

Not every educator and student will click. That is normal and it is not a problem. GoBrainly makes it easy to try someone new without losing anything already paid for.

Signs the fit may not be right:

1. The student dreads the sessions -- if the student consistently avoids, cancels, or disengages specifically from this educator's sessions, that is a signal worth paying attention to.
2. No progress after several sessions -- three to four sessions is usually enough to see some progress. If the student is no more confident or capable after that, the teaching approach may not be matching how they learn.
3. Communication feels off -- if the student struggles to understand explanations and clarification does not help, the issue may be teaching style.
4. The student has asked to change -- if the student has expressed they do not want to continue, take that seriously.

What to do about it:

• Give it at least three sessions before deciding -- progress and rapport take time to build.
• State your feedback in the post-lesson review. A good educator will adjust their approach.
• If the sessions are simply not working, search for a new educator and book a first session. There is no obligation to continue.
• Cancel future sessions within the allowed cancellation window to avoid losing the lesson fee.

Know someone who would benefit from GoBrainly? Share a link and earn when they join.

Refer someone and you both earn: $25 credits for your account, $25 cash (educator) or credits (student) for them.

How to find and share your referral link:

1. Open the site menu (three lines, top left corner).
2. Select Referrals.
3. Copy your unique referral code.
4. Share your link by message, email, or social media.

What counts as a successful referral:

• The referee must be new to GoBrainly -- existing accounts are not eligible.
• They must sign up using the referral code.
• They must complete a minimum of 10 hours of lessons at $25/lesson or above, within 3 months of sign-up.
• They must have no suspensions, penalties, or infractions on their account.

Referral credits are added to the account automatically once all conditions are met and can be used to pay for future lessons.